- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 120 days of delivery for a refund minus our shipping cost to you. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please ship your Returns to:
Women's Therapeutic Institute LLC
PO Box 2592
Cedar Park, TX 78630
If you have not opened the package just write "REFUSE" on it and give it back the Post Office. The Post Office will return it to us. You will not have to pay for return postage.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We canNOT ship to Germany, Croatia, and Africa because of these restricitons.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
When we ship to Europe, Australia, and Asian countries the transit time is usually a week. However, our package usually sits in customs for a month or more to clear country customs. Sometimes during Christmas, the package may be stuck in customs for 2 months.
Please also note that the shipping rates are flat.